Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.

Non-returnable items:

• Item that is on sale cannot be returned.
• Customers' losses or damages are not refundable.

Exchanges

Orders are not yet exchangeable online. To receive a refund on the original product, you must return it and buy the replacement item separately.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Policies

Returned items without permission won't be accepted.

Within 30 days of delivery, items must be returned. All of the merchandise needs to be in its original packaging, undamaged, and in the same state as when it was delivered to you. Further documentation of the purchase, such as the receipt, is required. Clients must choose a shipping option that offers tracking information when returning or exchanging merchandise.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Please contact our customer support team with any questions you may have regarding our return policy or procedures. We will be pleased to provide you with guidance and encouragement.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADDOIL STATIONERY & GIFT LIMITED
Company Address:	FLAT 15,9/F.,BLK 1 NAN FUNG IND CITY 18 TIN HAU ROAD, TUEN MUN,N.T. HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help